Refund policy

Return and Refund Policy

Thank you for shopping with us! We take great pride in crafting high-quality, 3D-printed items. Because many of our products are made to order or feature multi-color filaments, please review our policy regarding returns, refunds, and replacements below.

1. Multi-Color Filament & Product Appearance

  • Unique Variations: Due to the nature of 3D printing and multi-color filaments, exact color transitions and gradients vary with every single print. Products may look slightly different from listing photos, making each piece unique. Minor color variations are a standard part of the manufacturing process and are not considered defects.

2. Non-Returnable & Custom Items

  • Custom & Made-to-Order Items: Personalized products, custom color requests, or made-to-order 3D prints cannot be returned or exchanged unless they arrive damaged or defective.

  • Final Sale Items: Clearance or custom seasonal items are final sale.

3. Damaged, Defective, or Incorrect Items

We want you to love your purchase! If your item arrives damaged during transit, has a functional defect, or you received the wrong item:

  1. Contact us within 7 days of delivery at [erraticallyeccentriccreations@gmail.com].

  2. Include your order number and clear photos showing the damaged or defective area (and the shipping box if damaged in transit).

  3. Once verified, we will happily send a free replacement or issue a full/partial refund depending on the situation.

4. Standard Returns & Exchanges

If you are unsatisfied with a non-custom item:

  • Return Window: You must request a return within 5 days of delivery.

  • Condition: Items must be unused, in their original condition, and safely packaged for return shipping.

  • Return Shipping Costs: Buyers are responsible for return shipping costs unless the return is due to our error (damaged or incorrect item sent). Original shipping fees are non-refundable.

5. Refund Processing

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be credited back to your original payment method within 5–7 business days.

6. Questions & Support

If you have any questions about your order or need help with a return, please reach out to us at:

  • Email: [Erraticallyeccentriccreations@gmail.com]

  • Business Hours: [10am-9pm / Monday-Thursday]